PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA) IT Scheduled 70. Through this partnership, government agencies can better enhance the consumer experience with the internal and external customers they serve, and leverage state of the art technology systems to improve service and support delivered via the phone, web or other channels. Continue reading Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation →

PRESS RELEASE: Verint® announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership. Continue reading Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands →

PRESS RELEASE: Nuance announced from the RSA Conference that it has partnered with BioCatch, the global leader in behavioral biometrics to deliver continuous authentication on the web and mobile as part of the Nuance Security Suite solution. Through this partnership, Nuance is expanding its Security Suite to take fraud prevention beyond the contact center by combining digital inputs to more accurately detect fraud across multiple channels in the FraudMiner platform. Continue reading Nuance Teams with BioCatch to Expand Fraud Detection Across Digital Customer Care Channels →