Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation

PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA) IT Scheduled 70. Through this partnership, government agencies can better enhance the consumer experience with the internal and external customers they serve, and leverage state of the art technology systems to improve service and support delivered via the phone, web or other channels.

“Across industries, waiting on hold and being transferred through agents is no longer tolerated,” said Wes Hayden, CEO of Virtual Hold Technology. “With VHT callback solutions, customer time isn’t wasted on hold and agents are empowered with contextual information before a connection is ever made – making solving issues easy. Our partnership with MicroAutomation extends these possibilities for government agencies.”

A market leader in voice and non-voice channel callback, VHT gives customers a way to request a return call or chat, without leaving their place in the agent queue. This eliminates hold time and supports an improved customer experience. Additionally, VHT provides advanced, context-rich capabilities that provide agents with relevant customer information before making a return connection, also improving the caller’s experience.

MicroAutomation has been serving the government IT community for more than 20 years through a suite of contact center solutions. Providing VHT callback through the IT Schedule 70 helps the company further address the needs of the government IT community with innovative technology.