DMI has formed a strategic partnership with LivePerson to support its valued clients in navigating the burgeoning conversational commerce category. The new partnership extends DMI’s artificial intelligence-infused customer experience capabilities throughout the company’s extensive digital transformation portfolio. Continue reading DMI and LivePerson Team Up in Strategic Partnership →

LumenVox and Konectiv announced that Konectiv has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Konectiv’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Continue reading Konectiv and LumenVox Enter New Partnership →

Talkdesk, the cloud contact centre for innovative enterprises, and Mitel®, a global leader in business communications announced a strategic partnership to help enterprises transform to meet the demands of today’s digital consumer. Continue reading Mitel and Talkdesk partner for enterprise cloud contact centre solution →

Global B2C marketing automation company, Selligent Marketing Cloud (Selligent) announced a partnership with leading global customer experience technology and services company, TTEC Digital (TTEC), to deliver seamless, data-powered digital customer experiences to consumers around the world. Continue reading Selligent Partners with TTEC Digital to Deliver Data-Powered Digital Customer Experiences across Marketing, Sales and Service →

CGS, a global provider of business applications, enterprise learning and outsourcing services, announced it is partnering with UiPath, the leading enterprise Robotic Process Automation (RPA) software company, to provide a comprehensive automation solution for its global Outsourcing Services, including the company’s Business Process Outsourcing (BPO) contact centres, as well as further enhance the company’s applications and learning businesses. Continue reading CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation →

IP Integration (IPI), the digital contact centre specialist announced it is partnering with Blue Prism, a leader in Robotic Process Automation (RPA) software. Continue reading IP Integration partners with Blue Prism to bring intelligent automation to the contact centre →