Bright Pattern Announces Partnership with Blueworx to Deliver a Seamless Approach to Omnichannel Self-Service in the Cloud

Bright Pattern, the leading provider of enterprise contact centre software announces a partnership with Blueworx, a provider of interactive voice and customer experience solutions. Bright Pattern Contact Center Software enables Blueworx to deliver the most innovative and effortless omnichannel solution to midsize and enterprise customers across all industries.

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As a leader in interactive voice and customer experience solutions, Blueworx boasts a global instal base of over 100 enterprise customers. Combined, these two market-leading technologies deliver an essential and comprehensive omnichannel experience, leveraging artificial intelligence with interactive mobile and voice solutions. Blueworx customers can take advantage of a more personalized approach across channels like voice, text, chat, email, video, messengers, and bots in order to increase customer engagement.

“Our partnership with Bright Pattern enables Blueworx customers to enhance existing voice self-service with a comprehensive omnichannel performance and management solution,” said Howard Leary, Vice President of Solutions Consulting for Blueworx. “We are excited to work with Bright Pattern to assist in migrating customers from legacy contact centre solutions to a complete cloud-based omnichannel solution that delivers impactful business results.”

“We are thrilled to be partnering with Blueworx to help them in their effort to consistently deliver superior customer service,” said Brian Hays, SVP of Global Sales at Bright Pattern. “The world’s top brands and Fortune 100 companies rely on Blueworx to provide exceptional service to end users in order to engage and retain their most valuable customers. By utilizing the Bright Pattern platform, Blueworx will be able to take customer experience to the next level and transform customer communications.”

Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized as a Market Challenger by Ovum and as a leader in the Contact Center FrontRunners Quadrant by Gartner.

About Bright Pattern

Bright Pattern provides the most simple and powerful contact centre software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact centre solution is used globally in over 26 countries and 12 languages.

About Blueworx

Blueworx is an Interactive Voice platform designed to deliver the highest level of performance, security, reliability and scalability. The enterprise-grade platform is optimized to run on Linux or IBM AIX® and is compatible with Intel and IBM hardware. Blueworx is used by some of the largest enterprises and telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more.

The Blueworx team consists of ex-IBM and contact centre industry veterans with more than 100 years of combined expertise in software development, interactive application design, delivery and infrastructure support. http://www.blueworx.com