VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Continue reading VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise →

Enghouse Interactive has signed award-winning systems integrator and managed services provider, Britannic Technologies as a member of its EMEA partner programme. The agreement marks the extension of an existing long-term relationship between the two companies. Continue reading Enghouse Interactive Signs Britannic Technologies as Authorised Partner →

Adobe and ServiceNow at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalized customer experiences across all touchpoints. Continue reading Adobe and ServiceNow Partner to Advance Customer Experience Management →

Upstream Works, a provider of Omnichannel Contact Center solutions announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe. Continue reading Upstream Works Software and TTEC Expand Partnership across Europe →

NICE announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. Continue reading NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes →

Enghouse Interactive has signed leading communications integrator, Amillan, as an elite member of its EMEA partner programme. The new agreement marks an expansion to an existing long-term relationship between the companies. Continue reading Enghouse Interactive Signs Partnership Agreement with Amillan →