CGS, a global provider of business applications, enterprise learning and outsourcing services, announced it is partnering with UiPath, the leading enterprise Robotic Process Automation (RPA) software company, to provide a comprehensive automation solution for its global Outsourcing Services, including the company’s Business Process Outsourcing (BPO) contact centres, as well as further enhance the company’s applications and learning businesses. Continue reading CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation →

IP Integration (IPI), the digital contact centre specialist announced it is partnering with Blue Prism, a leader in Robotic Process Automation (RPA) software. Continue reading IP Integration partners with Blue Prism to bring intelligent automation to the contact centre →

VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Continue reading VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise →

Enghouse Interactive has signed award-winning systems integrator and managed services provider, Britannic Technologies as a member of its EMEA partner programme. The agreement marks the extension of an existing long-term relationship between the two companies. Continue reading Enghouse Interactive Signs Britannic Technologies as Authorised Partner →

Adobe and ServiceNow at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and customer data, ultimately providing seamless digital workflows and personalized customer experiences across all touchpoints. Continue reading Adobe and ServiceNow Partner to Advance Customer Experience Management →

Upstream Works, a provider of Omnichannel Contact Center solutions announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe. Continue reading Upstream Works Software and TTEC Expand Partnership across Europe →