VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data.
Through this partnership Tableau customers can now lead a digital transformation initiative to extend the benefits of speech analytics beyond the contact centre to every department by leveraging VoiceBase’s deep learning speech technology, powerful query language, and predictive analytics models.
Customers using VoiceBase with Tableau benefit from a secure, scalable, enterprise-grade speech analytics platform with increased flexibility and speed of results, without the limitations of traditional call centre analytics solutions. VoiceBase’s open data-centric architecture was designed for enterprises to have complete control of their data, with powerful tools to analyze spoken information at scale. Every department can now gather actionable insights for improved compliance, customer experience, marketing campaigns, product feedback, and agent performance.
“VoiceBase’s approach to democratizing speech analytics allows organizations to tap into the true voice of their customers and leverage that data to make better decisions,” said Brian Matsubara, Senior Director of Partner Development at Tableau. “We welcome VoiceBase to the Tableau Technology Partner Program and look forward to collaborating on behalf of our customers.”
VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs enterprises can leverage scalable speech analytics to surface organic product feedback, competitive insights, lead qualification, and the traditional agent scorecards.
“We have seen a big trend in our customers desire to better leverage speech analytics data, which has historically been trapped in the call center, and to correlate it with the massive amount of business intelligence already being served by Tableau,” said Jay Blazensky, Co-founder and CRO at VoiceBase.