Upstream Works, a provider of Omnichannel Contact Center solutions announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe.
Digital customer experience transformation requires a holistic, integrated strategy that spans the entire organization. Upstream Works and TTEC have been delivering successful, connected CX solutions to businesses since 2014, improving agent and customer engagements with measurable efficiency gains. With an expanded partnership, the companies will be positioned to jointly deliver their innovative and flexible solutions to the growing CX market in Europe.
“We’re excited to deepen our partnership and are committed to offering tailored solutions that help businesses meet and exceed their goals for customer experience transformation,” said Jeff Palmer, VP Sales EMEA, Upstream Works.
“At TTEC, we’re delighted to have Upstream Works as a partner, working together to enhance our customer care and omnichannel solutions and deliver on business leaders’ customer experience goals across the region,” said Wayne Kay, VP TTEC Digital, EMEA.
Upstream Works continues to expand its partner network and customer base with the success of its innovative, market-leading contact center solutions. With new partnerships including TTEC EMEA, Upstream Works provides organizations worldwide with a best-practice solutions approach to transforming agent and customer engagements and driving business outcomes.
About Upstream Works Software:
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience. Learn more and see UWF in action at www.upstreamworks.com
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety – available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company’s 52,400 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/emea.