Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced a partnership with Next Caller, a leader in phone fraud detection and call verification, to expand its breadth of security capabilities for IVA clients. Ensuring the security of Interactions clients’ and clients customers’ data is of utmost importance, and partnering with Next Caller will offer an additional layer of security to keep fraudulent callers at bay. Continue reading Interactions Expands Fraud Protection with Next Caller Partnership →

Solutionreach announced it has partnered with VoIP business phone system provider Jive by LogMeIn. This new relationship will provide options for Solutionreach customers so they can utilize faster, easier communication, and take advantage of new products and services now and into the future. Continue reading Solutionreach Partners with Jive by LogMeIn, to Enhance Options for Practices →

RealNetworks, and OpenMarket, a leading mobile messaging company announced a new initiative to identify and counter fraud in the US and UK. Preceding a global rollout, OpenMarket will start by implementing a UK pilot deployment of Kontxt™, a machine-learning platform for next-generation A2P messaging from RealNetworks. Continue reading OpenMarket and RealNetworks Join Forces to Combat Messaging Fraud →

3Cinteractive (3C), the leading provider of Rich Communication Services (RCS) for mobile marketing, announced an extended partnership with Interop Technologies™ to expand the reach of RCS campaigns for 3C’s enterprise customers into even more RCS-enabled operator networks through Interop’s industry-leading RCS Business Messaging Platform. Continue reading 3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach →

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions announced Telarus as a global Master Agent channel partner. Continue reading Aspect Software Announces Partner Relationship with Leading Telecom Master Agent Telarus →

Expanding its industry-leading customer experience solutions, J.D. Power today announced a unique global alliance with ClickFox that combines J.D. Power’s world-leading consumer research, data analytics and customer experience advisory capabilities with ClickFox’s industry-leading customer journey analytics platform which analyzes billions of cross-channel journey interactions at the world’s largest financial services, energy, retail, healthcare and insurance companies. Continue reading J.D. Power and ClickFox Create Alliance →