AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, and Jabra, part of the GN Group and a leading developer and manufacturer of communications and sound solutions announced a partnership aimed at addressing Microsoft intelligent communications, including Microsoft Teams and Skype for Business, and contact centres environments. Continue reading AudioCodes and Jabra Partner to Deliver Unified Communications and Contact Centre Voice Solutions →

The international software company ASC Technologies AG is entering a partnership with Quality Connect. This South African company provides solutions for contact centres and financial institutes. Continue reading ASC wins Quality Connect as new partner in South Africa →

Avaya and Verint announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact centre. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models. Continue reading Avaya and Verint Extend Workforce Engagement Management for Cloud →

Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Rackspace®, a leading provider of IT as a service, will re-sell its Synchronoss Digital Experience Platform (DXP) to the Rackspace global customer portfolio. Via this collaboration, Synchronoss and Rackspace will help businesses through their digital transformation journey by enabling seamless, frictionless interaction across all customer touchpoints, including online or app, physical retail and call centre. Continue reading Synchronoss Teams with Rackspace to Resell Digital Experience Platform (DXP) to Portfolio of Leading International Customers →

U-WFM is pleased to announce a strategic partnership with leading telecoms network provider and one of the pioneers of cloud-hosted call centre solutions, iNet. Continue reading U-WFM & I-Net form Strategic Partnership to deliver complete Contact Centre solution in the Cloud →