Arrow announced a partnership with Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, to provide contact centre solutions that organisations can leverage to unlock the potential of delivering great customer experiences (CX). Continue reading Arrow Joins Talkdesk Partner Ecosystem to Help Businesses Deliver Better Customer Experiences →

EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. Continue reading The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership →

Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation. Continue reading Red Box and EvaluAgent join forces to improve call centre performance through voice data →

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centres, announced an expanded partnership with NICE CXone to bring its innovative texting services to NICE’s international customers. Continue reading Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace →

Jotform, a leading online forms SaaS solution, and Loom, a video messaging and collaboration tool, have joined forces to streamline asynchronous communication and provide visual information by releasing two new Loom widgets on the Jotform platform. Continue reading Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams →

Lightico, leading provider of digital customer interactions, and Digital Customer Service (DCS) leader Glia announced a partnership to make complex customer engagements—such as credit card, insurance policy or mortgage applications—easier to complete, as part of a seamless OnScreen experience. Continue reading Lightico and Glia Partner to Help Financial Institutions Simplify OnScreen Customer Experiences →