Category Archives: Partnerships

T-Systems and Avaya take call center into the cloud

PRESS RELEASE: Together, Avaya and T-Systems want to cover the growing demand for flexible, scalable call center solutions in Europe. To achieve this, the two companies, each market leader in their industry, have agreed to a cloud partnership. Avaya brings its fully-virtualized “Avaya Aura” software to the table, while T-Systems takes care of the necessary cloud infrastructure, application and service management along with data protection and security. The new service is to be operated out of Germany and will be available throughout Europe. Continue reading T-Systems and Avaya take call center into the cloud

New Frontier Group and Vocalcom Announce Global Partnership for Distribution of Advanced Cloud Based Customer Interaction Solutions

PRESS RELEASE: Vocalcom, leading provider of multi-channel contact center software and New Frontier Group, a leading IT solution company in CEE & beyond, today announced a partnership aiming to bring the Vocalcom’s Effortless Contact Center™ solution to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions. Continue reading New Frontier Group and Vocalcom Announce Global Partnership for Distribution of Advanced Cloud Based Customer Interaction Solutions

Convergys Partners with Voci Technologies for Accurate, Fast Speech-To-Text

PRESS RELEASE: Convergys Corporation and Voci Technologies Incorporated announced today Convergys Analytics’ selection of Voci’s V-Cloud speech recognition solution to automate the extraction of business intelligence from audio. Continue reading Convergys Partners with Voci Technologies for Accurate, Fast Speech-To-Text

Genesys Announces New Alliance with Zendesk to Enhance Customer Services Delivered from the Cloud

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact centre solutions, today announced that the company has formed an alliance with Zendesk to integrate the Genesys cloud contact centre solution with the Zendesk customer service platform. With Genesys, customers will experience contextual self-service options and, when requiring human-assistance, the call will be routed to the best-skilled Zendesk agent, eliminating transfers and improving the overall customer experience. Continue reading Genesys Announces New Alliance with Zendesk to Enhance Customer Services Delivered from the Cloud

8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud contact centre, unified communications and collaboration solutions, and KnoahSoft, a workforce optimisation (WFO) solutions provider announced a partnership to deliver a bundled, cloud-based contact cente solution. The new offering combines KnoahSoft’s enterprise-level interaction recording, quality management, coaching, learning, and analytics functionality with 8×8’s market leading multi-channel customer interaction management capabilities to help users better optimise call centre staff performance. Continue reading 8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution

Medallia Signs Agreement With Verizon to Provide Customer Experience Management Software Solution Operating Across All Channels

Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, announced today it has signed an agreement with Verizon Communications to unify customer feedback across Verizon’s wireline, wireless and enterprise business units. Continue reading Medallia Signs Agreement With Verizon to Provide Customer Experience Management Software Solution Operating Across All Channels

8×8 Partners With Master Agent MicroCorp to Deliver Secure and Reliable Cloud Communications Solutions to Enterprise Customers

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced the establishment of a new partnership with MicroCorp, one of the nation’s largest telecom and cloud solutions master agencies, enabling its 1,500+ agents, system integrators and VARs to offer 8×8’s secure and reliable cloud communications services to customers nationwide and around the world. Continue reading 8×8 Partners With Master Agent MicroCorp to Deliver Secure and Reliable Cloud Communications Solutions to Enterprise Customers

Unify announce partnership with Royal Free London NHS Foundation Trust

PRESS RELEASE: Unify, formerly known as Siemens Enterprise Communications, is providing the world-renowned Royal Free London NHS Hospital Trust with a unified communications (UC) platform that will help over 6,000 clinical and support personnel to respond more effectively to patients’ needs, irrespective of where they are on the Trust’s North London campus. Continue reading Unify announce partnership with Royal Free London NHS Foundation Trust

Citrix and Cisco Join Forces to Power Mobile Workspaces

Today at Citrix Synergy™, Cisco and Citrix announced they are bringing their industry-leading technologies together in a tested and validated enterprise mobility infrastructure solution. The Cisco® Mobile Workspace Solution with Citrix – including the new Citrix Workspace Suite™ also announced today at Synergy – simplifies how organizations provide highly secure and optimized access to apps, data, communications and services on any device from networked locations. Continue reading Citrix and Cisco Join Forces to Power Mobile Workspaces