Category Archives: Partnerships

Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale

Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announced a new integration with leading customer success platform Gainsight. With the new capability, Customer Success (CS) teams will be able to deploy AI-powered Digital Assistants to drive customer health and experiences, all triggered by data from Gainsight. Continue reading Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale →

Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers →

Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Invoca Enhances Strategic Partnership with Five9 →

XSELL Technologies, a leader in conversational AI for contact centre agent optimization, announced that XSELL Agent Experience powered by VoiceStream is available on the Five9 CX Marketplace, empowering customers to amplify top performer outcomes across their contact centres. Continue reading XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter →

Thryv, the small business platform for growing small- to medium-sized businesses (SMBs), is pleased to announce a new integration with Google’s Business Messages to help streamline communication for small businesses who have a growing number of inbound contact options. Continue reading Thryv and Google Partner to Streamline Communication for Small Businesses →

eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced it has partnered with Mirakl to increase its native integrations to over 200 channels. Continue reading Mirakl partners with eDesk to empower sellers in their marketplace expansion →