Martello, a leading developer of enterprise digital experience monitoring (“DEM”) solutions, announced a partnership with Orange Business Services, the business services arm of Orange SA, a global network-native digital services company. Continue reading Martello Announces Global Partnership with Orange Business Services for Vantage DX →

3CLogic, announced the expansion of its technology partnership with ServiceNow® to include Technology Workflows. Building on its success with Customer Workflows, the collaboration will focus on complementing ServiceNow’s existing and future platform releases for ITSM with voice-enabled features and capabilities designed to deliver sophisticated experiences across both self-service and live agent interactions. Continue reading 3CLogic Announces Strategic Collaboration with ServiceNow Technology Workflows Business Unit →

Wunderkind, a leading performance marketing engine that scales one-to-one messages for top retailers, announced the launch of a strategic partnership with Contentsquare, a digital experience analytics AI-powered platform that provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey. Continue reading Wunderkind Announces Strategic Partnership with Contentsquare to Expand Insights for Brand Marketers and Retailers →

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys®, a global cloud leader in customer experience orchestration to help organizations replace their existing premise-based customer experience solutions with a future-ready digital platform that consistently delivers exceptional customer experiences. Continue reading Hexaware Partners with Genesys to Help Companies Deliver Hyper-Personalized Customer Service Driven by Empathy →

Sabio Group, the digital customer experience (CX) transformation specialist, has expanded its partnerships with Google Cloud and Twilio by building a new solution to rapidly deploy Google Cloud Contact Center AI (CCAI) across the Twilio Flex platform. Continue reading Sabio Group announces expanded partnership with Google Cloud and Twilio →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international provider of communications, networking and cloud solutions announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Centre as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers. Continue reading Avaya and Alcatel-Lucent Enterprise Announce Strategic Partnership to Accelerate Their Customers’ Transformation to the Cloud →