Startek®, a global customer experience (CX) solutions provider, announced that it has partnered with Genesys®, a leader in cloud customer experience orchestration, to further enhance its delivery of omnichannel solutions. Continue reading Startek® Partners with Genesys® for Advanced Experience Orchestration Capabilities →

Tanla, a leading global CPaaS provider, and Kore.ai, the world’s leading enterprise conversational AI software platform and solutions company, announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. Continue reading Tanla forges exclusive partnership with Kore.ai to offer Conversational AI Solutions on Wisely →

SuccessKPI, a cloud-native contact centre customer experience insight and action platform provider, announced a partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. The integration provides LiveVox customers with access to SuccessKPI’s platform. Continue reading SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres →

Zoom Video Communications, Inc. and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys ​​Cloud CX™. Continue reading Zoom and Genesys Announce Strategic Agreement →

CSS Corp, a global CX and technology provider, and Uniphore, a leader in Conversational Automation, have announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. Continue reading Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience →

Call Center Studio, a leader in multi-channel, scalable AI-powered software for call centre operations, has integrated Call Progress Analysis (CPA) software from LumenVox, a leading provider of speech and voice technology. Continue reading Call Center Studio Integrates LumenVox Call Progress Analysis into its Software →