Alida, a leader in Total Experience Management (TXM), announced Keyrus, a global consultancy that develops data and digital solutions for performance management, will join its Partner Network to deliver elevated customer experience (CX) services in Belgium. Continue reading Keyrus and Alida Partner Together to Transform Customer Experiences →

SightCall, a global leader of augmented reality (AR)-powered visual assistance, announced its SightCall for Genesys Cloud CX™ solution is now available on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading SightCall AR-powered Visual Assistance Now Available on Genesys AppFoundry →

Pindrop, a global leader in voice technology, announced a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call centre experiences for customers on Google Cloud’s platform. Continue reading Pindrop Partners with Google Cloud to Transform Contact Centre Security →

Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new Conversational Account-Based Marketing (ABM) integration with 6sense, a leading platform for B2B organizations generating predictable revenue. Continue reading Conversica’s Conversations Now Enhanced with 6sense Account Insights →

Leading cloud contact centre solutions provider, Content Guru, announced that it has forged a new partnership with communications solutions specialists in the D-A-C-H (Germany, Austria and Switzerland) region, VR-Voice. Continue reading Content Guru Forges New Partnership with VR-Voice to Aid Global Expansion →

MoEngage announces a new collaboration with Microsoft, allowing enterprises to gather insights and run personalized, omnichannel campaigns for different customer segments to boost engagement, retention, and revenue. Continue reading MoEngage partners with Microsoft to empower customer-centric enterprises →