redk, a leading expert in the field of CRM and Customer Experience, and Mindsay, a top-ranked Conversational AI platform, have joined forces to deliver best-in-class Customer Experience Automation. Continue reading redk and Mindsay Partner to Deliver Seamless Customer Experience Automation →

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise →

Nextiva, a cloud communications company, announced today its partnership with Five9, a leading provider of the intelligent contact centre, to deliver a new integrated Unified Communications and Cloud Contact Center offering. Continue reading Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications →

AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced a new strategic partnership. Continue reading AVANT and UJET Announce Strategic Partnership to Deploy Next Generation of Customer Experience →

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end-customers. Continue reading Cirrus Partners with Amillan to provide true cloud contact centre capability →

After numerous joint references, the French service company NXO and the German software and cloud provider ASC Technologies AG are now taking the next step by launching a new offering to address the compliance challenges of cloud-hosted communications solutions. Continue reading NXO and ASC Join Forces to Address Compliance Challenges of Cloud Collaboration →