NICE announced a partnership with Deutsche Telekom Global Business, Deutsche Telekom’s affiliate offering telecommunications and connectivity solutions to businesses of all sizes including the public sector. Continue reading NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership →

8×8, a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, announced a product integration of 8×8 Work with Genesys Cloud CX. Continue reading 8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud CX →

Martello, a leading developer of enterprise digital experience monitoring (“DEM”) solutions, announced a partnership with Orange Business Services, the business services arm of Orange SA, a global network-native digital services company. Continue reading Martello Announces Global Partnership with Orange Business Services for Vantage DX →

3CLogic, announced the expansion of its technology partnership with ServiceNow® to include Technology Workflows. Building on its success with Customer Workflows, the collaboration will focus on complementing ServiceNow’s existing and future platform releases for ITSM with voice-enabled features and capabilities designed to deliver sophisticated experiences across both self-service and live agent interactions. Continue reading 3CLogic Announces Strategic Collaboration with ServiceNow Technology Workflows Business Unit →

Wunderkind, a leading performance marketing engine that scales one-to-one messages for top retailers, announced the launch of a strategic partnership with Contentsquare, a digital experience analytics AI-powered platform that provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey. Continue reading Wunderkind Announces Strategic Partnership with Contentsquare to Expand Insights for Brand Marketers and Retailers →

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys®, a global cloud leader in customer experience orchestration to help organizations replace their existing premise-based customer experience solutions with a future-ready digital platform that consistently delivers exceptional customer experiences. Continue reading Hexaware Partners with Genesys to Help Companies Deliver Hyper-Personalized Customer Service Driven by Empathy →