Westcon, the leading international technology distributor, has announced the launch of a distribution agreement with 8×8, a recognised leader in integrated cloud communications and contact centre solutions. The partnership – which becomes effective initially in the UK and Ireland this month – will allow 8×8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model. Continue reading Westcon to offer best-in-class Cloud Communications and Contact Centre solutions via new partnership with 8×8 →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced a strategic partnership with Telarus, the largest privately-held technology services distributor (master agent) of business cloud services. Continue reading LiveVox Announces Strategic Partnership with Telarus →

Contact Centre Technology Master Distributor IstTek announces exclusive EMEA partnership with Ozonetel to bring the CloudAgent Contact Centre Solution across the region. Continue reading IstTek Announces Exclusive Ozonetel Partnership across EMEA →

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an award-winning business telecoms and IT solutions company to provide integrated unified communications and contact centre services. Continue reading Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services →

Infosys, a global leader in next-generation digital services and consulting, and LivePerson, a global leader in Conversational AI, announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. Continue reading Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands →

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, and Enghouse Interactive, a leading global contact centre and video solutions provider, have partnered to deploy an inbound COVID-19 vaccine scheduling hotline for households that may have trouble scheduling via the internet. Continue reading IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas →