Vodafone is taking customer care to the next level by partnering with Google Cloud and Genesys to launch a suite of artificial intelligence-powered chat bots and smart speech recognition tools to improve customer experience by resolving queries in record time. Continue reading Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR →

LAIYE, Asia’s leading Intelligent Automation (IA) provider, announced that it has signed a strategic partnership with globally-recognised IA expert IAC, combining market-leading automation expertise, servicing the 57% of companies that are exploring intelligent automation. Continue reading AI Leader LAIYE and IAC join forces to make waves in EMEA intelligent automation market →

USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These two market leaders are joining forces to bring unparalleled Genesys experience combined with access to a mature, AI-powered Knowledge Management solution, USU Knowledge Management. Continue reading USU Teams up with Voxai Solutions to Provide a Superior Knowledge Management Solution for Genesys Users →

Verloop.io, the leading specialist in conversational AI for customer support, is proud to announce that it has partnered with Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation. Continue reading Verloop.io Partners with Vonage to Deliver Seamless Conversational AI →

Bright Pattern, a leading provider of AI-powered cloud contact centre software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, announced a partnership. Continue reading Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies →

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced a collaboration with Automation Anywhere, a global leader in robotic process automation (RPA), to simplify the delivery and migration of automation solutions on Google Cloud. Continue reading TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud →