Category Archives: Partnerships

Cyara Announces BrightContact As Its First Expert Partner in Central Europe

Cyara announced that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact centre implementations enabling organizations to deliver precisely the customer experience they have designed. Cyara has recruited a number of partners worldwide, but BrightContact is the first European partner to incorporate Cyara’s comprehensive, automated contact centre testing software into its unique Customer Experience Innovation Lifecycle. Continue reading Cyara Announces BrightContact As Its First Expert Partner in Central Europe

Aspect Software and Call Design announce UK channel partner agreement

aspect-logo-std-full-RGBLeading customer contact specialist, Aspect Software, has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s largest global partner for workforce optimisation. Call Design’s extensive expertise in workforce and back office optimisation will extend and enhance Aspect’s ability to deliver improved returns for customers in the UK. Continue reading Aspect Software and Call Design announce UK channel partner agreement

Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio

KANA LogoSabio, the customer contact technology specialist, has strengthened its portfolio of best practice customer contact centre technology solutions with the addition of innovative agent desktop, integration and web experience solutions from KANA Software. Continue reading Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio

Promero Announces New Speech Analytics On Demand Program with CallMiner

Promero, Inc., a leading reseller and hosting provider of call center software announced a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Continue reading Promero Announces New Speech Analytics On Demand Program with CallMiner

8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Zendesk, the leading cloud-based customer service platform used by more than 40,000 customers, to develop a bundled cloud contact center solution. The solution tightly weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.  Continue reading 8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

3CLogic Announces Technology Partnership with Interplay Analytics

3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service. The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.  Continue reading 3CLogic Announces Technology Partnership with Interplay Analytics

Sabio wins Avaya Partner of the Year award

Avaya LogoAvaya has selected customer contact technology specialist Sabio as its Partner of the Year. Sabio was presented with the award, which recognises the partner organisation that has delivered the greatest, end-to-end contribution over the previous year, at Avaya’s Annual Partner Event held earlier this week at London’s Cumberland Hotel.  Continue reading Sabio wins Avaya Partner of the Year award

ASC and Sinclair Voicenet Sign Partnership Agreement

ASC, a leading global developer of innovative software solutions to record, analyse and evaluate communications, today announced it has signed a partnership agreement with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions. Sinclair Voicenet is one of the UK’s most experienced resellers and will offer ASC’s neo Recording and Quality Management Suite to SMB customers nationwide.  Continue reading ASC and Sinclair Voicenet Sign Partnership Agreement

OpinionLab partner with IBM,make it faster for brands to harness customer feedback across any device

OpinionLab, the pioneer and global leader in omnichannel Voice of Customer (VoC) feedback, has expanded its relationship with IBM to allow retailers to more quickly and easily collect and act on real-time customer feedback – and gain a more complete picture of the shopping experience across any device or channel.  Continue reading OpinionLab partner with IBM,make it faster for brands to harness customer feedback across any device

Aspect Software and Capita IT Services announce channel partner agreement

Leading customer contact specialist, Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita plc, to supply Aspect’s complete customer experience portfolio of technology software to customers in the UK.  Continue reading Aspect Software and Capita IT Services announce channel partner agreement

Avtex Announces Partnership with ComputerTalk

Avtex, a provider of integrated interaction solutions, announced today its partnership with ComputerTalk, a leading provider of Microsoft Lync-native contact centre product and CEBP applications. As part of the ComputerTalk Global Partner Network, Avtex will work with ComputerTalk’s North American offices to better serve their own client base.  Continue reading Avtex Announces Partnership with ComputerTalk