Infosys, a global leader in next-generation digital services and consulting, and LivePerson, a global leader in Conversational AI, announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. Continue reading Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands →

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, and Enghouse Interactive, a leading global contact centre and video solutions provider, have partnered to deploy an inbound COVID-19 vaccine scheduling hotline for households that may have trouble scheduling via the internet. Continue reading IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas →

UJET Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider, announced a strategic partnership with MicroCorp, an AppSmart® company, and leading national master agent. Continue reading UJET Adds MicroCorp to Expanding Channel Partner Program →

USU, a leading provider of business knowledge management solutions, announces a DEVone ecosystem partnership agreement with NICE inContact, industry leader of cloud contact centre software. The partnership will deliver NICE inContact CXone – the world’s #1 native cloud contact centre platform – and USU Knowledge Management to thousands of customer service organizations across the globe. Continue reading USU Teams up with NICE inContact as a DEVone Partner for Knowledge Management →

Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate powerful speech analytics into its industry-leading contact centre solution. Continue reading MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn →

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact centre and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications. Continue reading Zappix Partners with Lifesize to Provide Visual IVR Solutions →