Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud. Continue reading Elevēo Announces Cisco WebEx Contact Center Integration →

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact centre with Playvox’s best-in-class workforce engagement management (WEM) capabilities. Continue reading UJET and Playvox Partner to Optimize Contact Centre Agent and Customer Experience →

PCI Pal, the global provider of cloud-based secure payment solutions, has announced that the leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio. Continue reading Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio →

Zappix, the leading On-Demand Visual Self-Service provider, announced an expanded partnership with Talkdesk, the global customer experience leader for customer-obsessed companies, to offer integrated Self-Service Solutions for Talkdesk customers. Continue reading Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions →

Salesforce and DocuSign announced an expansion of their global strategic partnership to build new joint solutions that make it easier for customers to accelerate how agreements are facilitated around the world. Continue reading Salesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences →

Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa, an AI-powered insight platform. Continue reading Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals →