American Virtual Cloud Technologies, Inc.’s (AVCtechnologies) Kandy Communications business unit (Kandy), and Braidio, the global, award-winning mobile customer engagement platform announced an expanded partnership that will power next-generation user experiences for an 80,000-user telehealth application and for a pet wellness application by a premier veterinary hospital system in the US servicing 25,000+ customers. Continue reading Kandy and Braidio Announce Expanded Partnership to Accelerate the Delivery of Digital Transformation as a Service Solutions →

Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence technology for banking. The integration of Clinc’s technology into Glia’s Digital Customer Service platform will allow financial institutions to modernize customer interactions for the digital world. Continue reading Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions →

Forsta, a leading Customer Experience and Research Technology company, announced a global partnership with Phebi.AI, an innovative voice technology company. Continue reading Forsta Announces Global Partnership with Phebi.AI →

Verint® announced a strategic partnership with Theta Lake, a leading provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organizations, as well as other businesses, with extended capabilities to help avoid the legal, business and reputational consequences of compliance breaches, misconduct, data loss and security issues. Continue reading Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working →

FinTech specialist BPO Dialect Communications has launched an innovative partnership with two Contact Centre software specialists, SVL and Omningage, to revolutionise the Financial Technology outsourced space. Continue reading Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market →

Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.
As customers look to self-service channels, as well as for choice and convenience when it comes to how they interact with companies, the use of ‘chat’ has become an increasingly popular option. Continue reading Capita launches Avatar web chat technology →