Britannic Technologies announced a strategic partnership with Five9, a leading global provider of the intelligent cloud contact centre, as part of its leading ecosystem of technology partners. Continue reading Britannic Technologies Announces Partnership with Five9 →

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. Continue reading SMG Expands Contact Center and Conversation Analytics Capabilities with CallMiner Partnership →

IR, the leading global provider of experience management solutions for critical communication and collaboration, IT infrastructure, and payments ecosystems, has announced a strategic partnership with Jabra to deliver a richer collaboration experience with true ear-to-ear experience visibility. Continue reading IR and Jabra partner to enhance ear-to-ear experience →

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announces its omni-channel Atmosphere CPaaS solution is now available within IBM Watson Assistant to help businesses easily extend their AI-powered virtual assistants with voice capabilities, without the need for third-party integrations. Continue reading IntelePeer collaborates with IBM to add voice capabilities in its intelligent virtual agent →

NICE announced it is expanding its partnership with Cloud9 Technologies (“Cloud9”), a core brand of leading financial markets’ infrastructure and technology company Symphony, to integrate its cloud compliance suite with Cloud9’s voice trading platform. Continue reading NICE and Cloud9 Partner on Next-Generation Cloud Compliance and Voice Trading Solutions →

Global cloud communications company Infobip announces it has strengthened its relationship with Adobe and furthered the global reach of Infobip’s omnichannel communications platform by becoming an Accelerate partner in the Adobe Exchange Partner Program. Continue reading Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe →