Genesys®, a global cloud leader in customer experience orchestration, is working with AT&T to create empathetic experiences for millions of customers. Continue reading Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships →

Evolve IP®, a leading international service provider of Work Anywhere™ solutions, announced that it has partnered with Dubber, the world’s leading provider of cloud-based conversational recording and AI. Continue reading Evolve IP and Dubber Announce Partnership to Provide Unified Call Recording and Voice Intelligence Services →

Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud. Continue reading Elevēo Announces Cisco WebEx Contact Center Integration →

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact centre with Playvox’s best-in-class workforce engagement management (WEM) capabilities. Continue reading UJET and Playvox Partner to Optimize Contact Centre Agent and Customer Experience →

PCI Pal, the global provider of cloud-based secure payment solutions, has announced that the leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio. Continue reading Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio →

Zappix, the leading On-Demand Visual Self-Service provider, announced an expanded partnership with Talkdesk, the global customer experience leader for customer-obsessed companies, to offer integrated Self-Service Solutions for Talkdesk customers. Continue reading Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions →