Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced a global reseller partnership with Avaya, the leader in cloud-based solutions designed to enhance and simplify communications and collaboration. Continue reading Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers →

LivePerson, a global leader in Conversational AI, and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced a new partnership to help brands deliver end-to-end marketing, sales, and customer service solutions by connecting with their customers via AI-powered messaging. Continue reading LivePerson and Tech Mahindra announce partnership bringing the power of Conversational AI to brand-consumer communications →

ServiceNow and Qualtrics announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform. Continue reading ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences →

Eclipse Technology Solutions, a leading provider specializing in the delivery of transformative, end-to-end technology solutions and services, announced a new partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions. Continue reading Eclipse Technology Solutions Partners with RingCentral →

Westcon, the leading international technology distributor, has announced the launch of a distribution agreement with 8×8, a recognised leader in integrated cloud communications and contact centre solutions. The partnership – which becomes effective initially in the UK and Ireland this month – will allow 8×8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model. Continue reading Westcon to offer best-in-class Cloud Communications and Contact Centre solutions via new partnership with 8×8 →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced a strategic partnership with Telarus, the largest privately-held technology services distributor (master agent) of business cloud services. Continue reading LiveVox Announces Strategic Partnership with Telarus →