Startek, a global provider of customer experience management solutions, announced a strategic collaboration with Automation Anywhere™, a global leader in cloud robotic process automation (RPA). By joining forces, Startek, along with Automation Anywhere, will implement AI-powered RPA capabilities across its customer experience (CX) value chain by efficiently catering to the growing demand from its partners. Continue reading Startek Announces Collaboration with Automation Anywhere to Strengthen its RPA Capabilities →

Mitel®, a global leader in business communications, continues to deepen its ‘partner-first’ approach with the introduction of two new cloud-centric programs for partners. Continue reading Mitel Introduces Amplify & Velocity Programs For Partners →

Conversational AI firm DRUID has formed a new partnership with Milton Keynes-based technology consultancy, Velocity IT to help existing and prospective clients get the most out of their artificial intelligence technology. Continue reading DRUID and Velocity partner to provide development of conversational AI →

VCC Live, the cloud contact centre software specialists announces its partnership with SEON, the fraud fighters. Through the deal, they will work together to help end fraud for contact centres in the banking, financial services and insurance (BFSI) sector. Continue reading VCC Live and SEON partner to deliver omnichannel fraud prevention solutions →

redk, a leading expert in the field of CRM and Customer Experience, and Mindsay, a top-ranked Conversational AI platform, have joined forces to deliver best-in-class Customer Experience Automation. Continue reading redk and Mindsay Partner to Deliver Seamless Customer Experience Automation →

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise →