Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Zoom that will help sales, marketing, and customer service teams seamlessly incorporate video into existing processes and workflows in order to make every customer interaction better. Continue reading Oracle and Zoom Help Organizations Infuse Video into Customer Engagements →

HGS Digital LLC, a business unit of Hinduja Global Solutions, announced that it has partnered with Zappix, the leading Visual IVR and Customer Self-Service Solutions provider to bring modern automation and innovation to contact centres. Continue reading Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots →

Nuance and Rakuten Mobile, announced a strategic partnership to add Nuance® Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Continue reading Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform →

UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group®, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform for hyperautomation. Continue reading Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation →

PagerDuty, a global leader in digital operations management, announced a new integration with Zoom Video Communications, Inc., enabling DigitalOps teams to quickly initiate Zoom meetings from within the PagerDuty platform, in one click. Continue reading New PagerDuty and Zoom Integration Speeds Up Digital Teamwork →

Melrose Labs has partnered with Phronesis Technologies to reassure businesses that customers are who they say they are. Continue reading Melrose Labs to Protect Businesses from Fraud with New Technology Partnership →