Infosys, a global leader in next-generation digital services and consulting, announced the launch of a partnership with Genesys®, a global leader in cloud customer experience and contact centre solutions. The alliance will position both organisations to enhance and expand their customer experience and contact centre offerings. Continue reading Genesys Partners with Infosys to Accelerate its Strategic Transformation Journey →

Pypestream, the leading customer experience automation platform with all-in-one cloud messaging and conversational AI, announces its integration with the leader in global streaming media intelligence, Conviva. Continue reading Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience →

Twilio announced that Deloitte Digital has joined the Twilio Build partner program as a premier Global Systems Integrator (GSI). Deloitte Digital, part of Deloitte Consulting LLP, joins a growing global ecosystem of systems integrators with technology practices dedicated to building customer engagement solutions using Twilio’s cloud communications platform. Continue reading Twilio Welcomes Deloitte Digital As A Premier Global Systems Integrator →

Telarus, the international distributor of business cloud infrastructure and contact centre services, and Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that Telarus would begin offering the new Avaya Cloud Office™ by RingCentral® UCaaS solution to its extensive partner network in the UK. Continue reading Telarus and Avaya Partner to Accelerate Reach of Avaya Cloud OfficeTM UCaaS Solution in UK Channel →

CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Continue reading CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Centre Markets →

Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, has announced a partnership with Glia, a leading provider of Digital Customer Service, to integrate Boost.ai’s conversational AI platform into Glia’s AI management platform, which allows organizations to use any development framework to develop virtual agent intents, entities, and conversational phrases, with pre-built capabilities. Continue reading Glia integrates boost.ai to offer AI-powered self-learning virtual agents →