Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres →

Mapp, the international provider of insight-led customer engagement, has announced a global strategic partnership with cloud commerce solutions provider Kibo Commerce. Continue reading Mapp and Kibo Commerce Announce Global Startegic Partnership →

Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, announced the release of SMS Queues for the Unity Contact Center. Continue reading Kakapo Systems Launch SMS Queues for Unity Contact Center →

Lifesize, a global innovator of immersive enterprise communication solutions, announced a strategic partnership with Omilia, a global provider of conversational artificial intelligence solutions. Continue reading Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Centre →

Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced that it is expanding its partner community with three new solution providers—Iron Bow Technologies, eleven and United MakGroup. Continue reading Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup →

Spearline and Avaya announced a partnership, which will maximise connectivity and connection quality supporting Avaya OneCloud video and collaboration apps, providing an exceptional user experience with better audio and video. Continue reading Spearline and Avaya partner to optimize global connectivity for cloud collaboration apps →