Speakeasy AI announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy AI’s integration with Genesys IVR solutions is demonstrating capabilities for conversational AI for Genesys customers that are unmatched in the IVR industry. Continue reading Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it is partnering with Zoom Video Communications, Inc. to make it easier for teams to work together more efficiently. Continue reading Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences →

Enghouse Interactive has signed customer experience specialist, converse360 as a member of its EMEA partner programme. converse360 creates and develops software that enables businesses to intelligently automate interactions with their customers. Continue reading Enghouse Interactive Signs Partnership Agreement with converse360 →

3CLogic announced its latest partnership with Observe.AI, a speech analytics platform designed to accelerate and improve the analysis of recorded customer calls and interactions. Continue reading 3CLogic Announces Integrated Speech Analytics and Voice AI with Observe.AI Partnership →

Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with one of the United Kingdom’s top contact centre resellers to bring its innovative call-back solutions to companies across the UK. Continue reading Fonolo and Conn3ct Partner →

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Continue reading Vonage Launches Integration with ServiceNow →