8×8 announced a partnership with Jabra to expand equipment offerings to include the Jabra BIZ, Engage, Evolve and UC VOICE mono and stereo headsets. The additional support for these headsets ensures companies can continue to use their preferred audio solutions with 8×8 cloud communications, video collaboration and contact centre solutions. Continue reading 8×8 and Jabra partner to expand work from anywhere capabilities →

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new partnership with Cambridge-based Omni-Channel Payments Provider, Cashflows. The partnership will leverage the knowledge and technology of both companies to enable safer card payments and help reduce the number of declined transactions for merchants. Continue reading Encoded partners with Cashflows →

UJET Inc., a leading provider of customer support communications and solutions, announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. Continue reading UJET Announces Salesforce Sales Cloud Integration →

ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced that it has expanded its mid-market portfolio through the launch of ConvergeOne Cloud Experience (C1CX) with Avaya Cloud Office. Continue reading ConvergeOne Expands Mid-Market Portfolio through C1CX with Avaya Cloud Office™ →

Thrio announced a partnership with TELUS International, a leading provider of multilingual customer experience and digital IT solutions for global and disruptive brands. Continue reading Thrio Announces New Partnership with TELUS International →

Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation. Continue reading Zendesk Announces Partnership with Tata Consultancy Services →