Loway Switzerland, worldwide leading provider of solutions for call-centres based on the Asterisk PBX technology announced that Acuity Unified Communications is an official Loway reseller partner. Continue reading Loway announces a new Reseller Partnership with Acuity Unified Communications →

NICE inContact, a NICE business announced the addition of multiple new partnerships in Australia which will bring NICE inContact CXone – the world’s #1 cloud customer experience platform – to contact centre customers throughout the region. Continue reading NICE inContact Announces New Partnerships in Australia →

DataRobot, the leader in enterprise AI, and CallMiner, the leading provider of AI-fueled speech and customer engagement analytics solutions announced a partnership designed to accelerate AI capabilities within the contact and customer experience centre. Continue reading DataRobot and CallMiner Partner to Accelerate AI Capabilities →

FICANEX® and Ada announced the release of tunl.chat™, an AI-powered chatbot that provides more than 175 financial institutions across Canada with another channel to support approximately 8 million customers. Financial institutions can brand and tailor tunl.chat to suit their unique requirements and deploy the chatbot within their website and mobile apps. Continue reading FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across Canada →

Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform →

Customer experience specialist, Ember, has enriched its analytics capability through a new partnership with Warwick Analytics. The partnership means that the Warwick Analytics’ PrediCX solution, which applies machine learning to accelerate gathering insights using text analytics, can be used by Ember in analytics work. Continue reading Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer →