Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Continue reading Serenova Announces Referral Partnership with Fuze →

Mitel®, a global leader in business communications, announced that its flagship private cloud solution, MiCloud Flex, is now available on Google Cloud in the United Kingdom, United States and France. Continue reading Mitel Enhances Wholesale Enterprise Communications and Collaboration Solution Through Partnership with Google Cloud →

Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with prominent IT service reseller 3itee to bring its innovative cloud-based software to contact centres across the United Kingdom. Continue reading Fonolo and 3itee Partner to Offer a Cost-Effective Call-Back Solution →

Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with Uniphore’s world-class Automation and Artificial Intelligence (AI) CSA platform to transform the customer experience and enable tailored and powerful solutions for Sitel Group’s customers around the globe. Continue reading Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation →

Speakeasy AI announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy AI’s integration with Genesys IVR solutions is demonstrating capabilities for conversational AI for Genesys customers that are unmatched in the IVR industry. Continue reading Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it is partnering with Zoom Video Communications, Inc. to make it easier for teams to work together more efficiently. Continue reading Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences →