PRESS RELEASE: Infosys has announced that it will set up a new practice that will build and provide implementation services for Salesforce’s Analytics Cloud applications, helping business users access, explore and act on their organizational intelligence faster. Infosys will be among the first Analytics Cloud partners to bring both systems integrator leadership as well as a proven independent software vendor (ISV) capability. Continue reading Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications
Category Archives: Partnerships
CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
CafeX Communications®, a leading supplier of real-time digital engagement solutions, announced that it has signed a strategic partnership agreement with Aceyus, a global leader in enterprise-level contact center intelligence solutions. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics. Continue reading CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions
8×8 and CarrierSales, a leading master agent for strategic communications and cloud deployments announced a partnership to bring enterprise-grade, cloud contact center and unified communications solutions to businesses of all sizes. With this announcement, CarrierSales will now expand its communications portfolio to enable its network of sales partners to sell 8×8’s Virtual Contact Center and Virtual Office solutions. Continue reading 8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions
Eckoh and K2C add Secure Payments over Live Chat
Eckoh announces that it has added the capability to take a secure payment directly via live web chat. This new capability extends Eckoh’s impressive payments portfolio and means that Eckoh is the world’s first Payment Card Industry Data Security Standards (“PCI DSS”) Level 1 service provider to be able to offer secure payment solutions across the full spectrum of phone, web, mobile app, SMS and now Live Chat. Continue reading Eckoh and K2C add Secure Payments over Live Chat
CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.
CallMiner, the leader in speech and customer engagement analytics solutions, announces that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of Enterprise contact center solutions. Continue reading CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.