FICANEX® and Ada announced the release of tunl.chat™, an AI-powered chatbot that provides more than 175 financial institutions across Canada with another channel to support approximately 8 million customers. Financial institutions can brand and tailor tunl.chat to suit their unique requirements and deploy the chatbot within their website and mobile apps. Continue reading FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across Canada →

Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform →

Customer experience specialist, Ember, has enriched its analytics capability through a new partnership with Warwick Analytics. The partnership means that the Warwick Analytics’ PrediCX solution, which applies machine learning to accelerate gathering insights using text analytics, can be used by Ember in analytics work. Continue reading Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer →

8×8, a leading cloud provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global communications platform announced its partnership with entrepreneurial vehicle accident management business, Activate Group Limited (AGL). Continue reading Activate Group Limited partners with 8×8 ahead of UK expansion →

Atos and NICE inContact, a NICE business, announced a partnership in which Atos, a global leader in digital transformation with over 110,000 employees in 73 countries, will make NICE inContact CXone a preferred solution for Contact Center as a Service and bring CXone to the company’s installed base of hundreds of thousands of contact center agents across the globe as well as new customers. Continue reading Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Centre Agents →

nGUVU is the global leader in contact centre employee engagement. In its quest to further improve agent operational metrics, nGUVU partners with Call Journey, the leading pioneer in Conversation Analytics, to provide businesses with an immersive and comprehensive solution in tracking insightful KPI’s and boosting agent satisfaction and engagement. Continue reading Call Journey and nGUVU to change business landscape with innovative gamification technology →