Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. Continue reading Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution →

Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centres operate in Spain and Portugal. Continue reading Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service →

Altigen Communications, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. Continue reading Altigen and Atlantis Announce New Strategic Partnership →

Audian, a software company redefining the telecom industry, and Xarios Technologies, a developer of advanced telephony applications, have created a strategic partnership to bring the next generation of call analytics and business insights to VoIP telecom systems. Continue reading Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market →

Westcon, the global technology distributor announced that it has been named a Platinum Partner of RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral. Continue reading Westcon Becomes RingCentral Platinum Partner →

Jacada, a leading worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics. Continue reading Jacada and TM Group Form Strategic Customer Service RPA Partnership →