Blue Prism, a global leader in Robotic Process Automation (RPA), announces an expanded technical partnership with IBM. The collaboration integrates three core capabilities of IBM Cloud Pak for Automation, which includes Workflow, Capture and Decisions, with Blue Prism’s Digital Workforce. Continue reading Blue Prism Expands IBM Partnership to Deliver Broader Intelligent Automation Capabilities →

Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. Continue reading Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences →

Aircall, a leading provider of cloud-based phone and contact centre solutions for scaling businesses announced a strategic partnership with Converged Network Services Group (CNSG). Continue reading Aircall Announces Strategic Partnership with Converged Network Services Group (CNSG) →

Vonage, a global business cloud communications leader, has entered a partnership agreement with Artificial Solutions®, the leading specialist in enterprise-strength conversational AI. Together, the companies have introduced a new connector that integrates Teneo®, a conversational AI development and analytics platform, into Vonage’s API solutions. Continue reading Vonage Partners with Artificial Solutions to Deliver Conversational AI →

Jacada, Inc., a global leader in customer service automation, has announced that a value-added reseller agreement has been signed with NucleusTeq, a US based company specializing in IT software services and engineering. Continue reading Jacada and NucleusTeq Form Strategic Customer Service RPA Partnership →

LogMeIn, Inc. announced the launch of the GoTo Marketplace, a single point of access to all of the applications and productivity tools that integrate with LogMeIn’s GoTo suite of Unified Communications & Collaboration (UCC) products. Continue reading LogMeIn Announces New GoTo Marketplace and Latest Partner Integrations →