Jacada, a leading worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics.
TM Group will resell Jacada’s full solutions portfolio in the Nordics namely in Denmark, Norway, Sweden, and Finland. TM Group can deploy support solutions globally if required, has vast experience and a great reputation within the Nordic region, and is a trusted adviserin financial intuitions, insurance, and telecom. The TM Group has a highly talented PS team and experienced professionals inorder to sell, deploy and support Jacada’s advanced technology.
“A professional channel partner like TM Group has immediately recognized the natural synergy that exists between the two companies and the mutual complementary solutions they can bring to the Contact Center market in the Nordics.” says Shabi Levi, Channel Partners Director at Jacada. “We appreciate and look forward to working with TM Group to enhance the value of their customers and future prospects of customer service automation.”
“With Jacada, we strengthen our customer service offerings with real-time automation solutions for both employees and customer self-service,” said Gunnar Perén, Intelligent Automation for The TM Group, “Jacada’s best of breed functionality offers enhanced Intelligent Process Automation capabilities to streamline customers’ internal and customer facing experiences. By doing so customers will receive greater operational efficiencies, more consistent service deliveries and improved employee/customers satisfaction.”
Originally founded in 1990, Jacada’s clients include a host of Fortune 500 names including AmeriHealth, DirecTV, UPS, DHL, and Priceline.com. Jacada’s hybrid RPA capabilities support end-to-end customer service interactions across both self-service and agent-assisted use cases. With over 30,000 bots deployed globally, Jacada’s vision is to deliver purpose-builtsolutions for the world’s most demanding customer service RPA use cases.
About TM Group
TM Group is a leading provider of end-to-end, innovative solutions and services for ensuring compliance, enhancing customer engagements, and optimising operations – whether for the trade, in the contact centre, the back office, and in the control room. Since 2001, we have been the trusted advisor of Scandinavia’s leading banks, delivering bullet proof compliance and more meaningful and profitable customer engagements. When it comes to achieving your organisation’s most strategic business and operational goals, TM Group is proud to be your partner of choice.
For more information go to www.tm-group.com.
About Jacada, Inc.
Jacada is the global leader in customer service automation with over three decades of experience automating end-to-end customer interactions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s solutions bring together rich UX design, real-time guidance and intelligent automation capabilities powered by customer service RPA to create truly collaborative experiences between customers, employees and robots within a single low-code automation and AI hub.
More information is available at www.jacada.com.