ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world’s leading provider of cloud and on-premises enterprise software solutions, namely Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. Continue reading ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS) →

Enghouse Interactive has signed leading ICT solutions provider, MJ Flood Technology, as a new member of its EMEA partner programme. The new collaboration arrangement provides MJ Flood Technology with the accreditation to sell, implement and support the Enghouse Interactive Communications Centre (CC) and Quality Management Suite (QMS) to customers across multiple vertical sectors. Continue reading MJ Flood Technology and Enghouse Interactive Announce Partnership →

Jacada, a global leader in customer service automation, announces an expanded collaboration agreement with E-voluciona, a pioneer in Digital Process Outsourcing. Continue reading E-voluciona and Jacada Expand Partnership to Drive Innovation in Customer Service through RPA and Virtual Assistance →

Tealium, the trusted leader in real-time customer data orchestration, and Invoca, the leading enterprise provider of AI-powered call tracking and conversational analytics announced a strategic partnership that enables organizations to combine customer data and conversational analytics insights in real time to better inform contact centre interactions and optimize the caller experience. Continue reading Tealium and Invoca Partner to Orchestrate Better Customer Experiences →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced a partnership with Noble Systems to enhance Avaya IX™ Contact Center solutions with additional new toolsets, including gamification for employee engagement, and data analytics solutions for intelligent automation of processes to improve customer contact strategies. Continue reading Avaya Partners with Noble Systems to Enhance Solutions for Customer Experience →

Altura, a leading provider of unified communications and network solutions announced it has joined RingCentral’s award-winning channel partner program. Altura will bring RingCentral’s cloud communications and contact centre solutions to US enterprises across multiple sectors, including healthcare, government, and education. Continue reading Altura partners with RingCentral →