TTEC and Cisco announced a strategic partnership wherein TTEC Digital will become the first authorized reseller of Webex Contact Center Enterprise. This new Cisco offering will deliver an enterprise-grade CCaaS solution, at their unmatched standards for highly secure global scale and reach. Continue reading Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering →

Coveo, the AI solutions leader, and Sitecore®, the global leader in digital experience management software announced an expanded offering that includes the development of a new AI-powered search and recommendations solution for mid-market customers that will provide best-in-class capabilities, previously accessible only to enterprise-level customers. Continue reading Coveo and Sitecore Expand Offering to Bring AI-Powered Search and Recommendations for Mid-Market Customers →

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace announced that it is collaborating with NEC Corporation to offer a comprehensive voice and data layer network monitoring and analytics solution. Continue reading NEC and AudioCodes Collaborate to Provide Monitoring and Analytics Solution →

IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community, has partnered with Red Box, a leading dedicated voice capture specialist to further service the global financial markets needs around secure voice recording and compliance. Continue reading IPC and Red Box Form Strategic Partnership →

Three leading technology providers — 8×8, Poly (formerly Plantronics and Polycom) and ScanSource announced they are joining forces to help companies easily move away from legacy on-premises business communication systems to true cloud-based communication solutions. Continue reading 8×8, Poly and ScanSource announce industry-first ‘move to cloud’ program →

Fuze, the leading cloud communications platform provider for the modern global enterprise announced a new integration with Gong, an AI-driven revenue intelligence platform for revenue teams. Continue reading Fuze Announces Gong AI Integration to Deliver Insights from Sales Calls →