Manhattan Associates announced a partnership with Twilio to deliver more personalized shopping experiences for retailers. Through this partnership, the companies provide a single unified communications solution that retailers can use to engage customers across diverse geographies and multiple communication channels. Continue reading Manhattan Associates and Twilio Partner to Modernize Customer Communications →

​​​VoicePort, has announced an agreement with LivePerson, a global leader in conversational commerce solutions, to offer its industry-leading conversational platform, LiveEngage, to newspaper clients. Continue reading VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers →

IPI, the digital contact centre specialist announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into IPI’s speech recognition applications to reduce the friction experienced during the identity and verification process (ID&V) in the contact centre. Continue reading IPI bolsters voice biometric capabilities through partnership with Aculab →

Artificial Solutions® the leading specialist in enterprise-strength Conversational AI, announced that it has signed a partnership agreement with Vonage and introduced a new connector that integrates Teneo® into Vonage’s API Platform. Continue reading Artificial Solutions and Vonage Partner to Deliver Closer Integration →

SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in resource planning, actionable insight, speech & text analytics and developing operational excellence. Continue reading SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. →

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it has expanded its collaboration with Amazon Web Services (AWS) to allow customers to benefit from advanced phone call analytics such as transcription and sentiment analysis from AWS. Continue reading AudioCodes Expands Collaboration with AWS and Amazon Chime to Enable Business Phone Call Analytics →