net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact centre. Continue reading net2phone Partners with Five9
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Okta and Salesforce Partner to Build Trust with Work.com
Okta, the leading independent provider of identity for the enterprise, and Salesforce, the global leader in CRM, announced a partnership and new integration between the Okta Identity Cloud and Salesforce Work.com designed to help organizations and communities build trust with their employees and customers. Continue reading Okta and Salesforce Partner to Build Trust with Work.com
Gartner Says Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals
Customer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for Customer Service and Support Technologies, 2020. Continue reading Gartner Says Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals
Business Systems Awarded Supplier Place on SPARK DPS
Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) SPARK DPS, a Technology Innovation Marketplace that can help government and public sectors access new and emerging technology products. Continue reading Business Systems Awarded Supplier Place on SPARK DPS
Salesforce Positioned by Gartner as a Leader in the Magic Quadrants for CRM Customer Engagement Center, Field Service Management, and Sales Force Automation
Salesforce, the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in its 2020 Magic Quadrants in three categories: CRM Customer Engagement Center, Field Service Management, and Sales Force Automation. Continue reading Salesforce Positioned by Gartner as a Leader in the Magic Quadrants for CRM Customer Engagement Center, Field Service Management, and Sales Force Automation
Kin + Carta: Partner for Google’s Business Messages
Kin + Carta, an award-winning global technology and innovation consulting firm, is a partner for Google’s recently expanded Business Messages. With over 1 billion people using Google Maps every month, Google’s announcement signals the company’s continued investment in helping businesses connect with their customers. Continue reading Kin + Carta: Partner for Google’s Business Messages