Bandwidth, a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based AI tools in front of their contact centres–resolving calls faster and more efficiently in the communications cloud. Continue reading Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Tag Archives: Google
Google and Uber Deepen Partnership to Reimagine the Customer Experience
Google and Uber announced an expanded partnership in which Uber has selected Google to support the modernization of its data cloud infrastructure and reimagine the customer experience for Uber users, drivers, and merchants. Continue reading Google and Uber Deepen Partnership to Reimagine the Customer Experience
T-Mobile Teams up with Google Cloud to Transform Customer Experiences
T-Mobile and Google Cloud announced plans to transform customer experiences for wireless customers everywhere, leveraging Google Cloud’s expertise in data analytics, artificial intelligence (AI), and machine learning (ML), and its extensive portfolio of leading 5G and edge computing products and solutions. Continue reading T-Mobile Teams up with Google Cloud to Transform Customer Experiences
Thryv and Google Partner to Streamline Communication for Small Businesses
Thryv, the small business platform for growing small- to medium-sized businesses (SMBs), is pleased to announce a new integration with Google’s Business Messages to help streamline communication for small businesses who have a growing number of inbound contact options. Continue reading Thryv and Google Partner to Streamline Communication for Small Businesses
Kin + Carta: Partner for Google’s Business Messages
Kin + Carta, an award-winning global technology and innovation consulting firm, is a partner for Google’s recently expanded Business Messages. With over 1 billion people using Google Maps every month, Google’s announcement signals the company’s continued investment in helping businesses connect with their customers. Continue reading Kin + Carta: Partner for Google’s Business Messages
Verizon powers intuitive customer experiences with Google Cloud
13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud