Harnessing digital capabilities has become as important a strategic initiative as generating sales. According to the Gartner 2017 CEO Survey, it was reported that digital capabilities rank as highly in business investment as sales in 2017/18 for CEOs. Both Digital Capabilities and Sales were targeted for increased investment by an overwhelming 66% of CEOs surveyed. Continue reading Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem
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Ovum Names Five9 as a Leader in Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
Five9, a leading provider of cloud software for the enterprise contact center market has been recognized as a Leader in Ovum’s Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution. Five9 received the highest recognition rating from customers compared to the other cloud contact center vendors in the report. Continue reading Ovum Names Five9 as a Leader in Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR
A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed 82 percent of European consumers plan to exercise their new rights to view, limit, or erase the information businesses collect about them. With game-changing EU regulations taking effect in May 2018, businesses must be prepared to comply with these requests or risk millions in government penalties. Continue reading EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR
Nuance Wins UK National Innovation Award 2017 For Virtual Customer Assistant Technology
Directors’ Club United Kingdom are delighted to announce Nuance as the winner of the Virtual Customer Assistant Innovation category of this year’s UK National Innovation Awards (The Nationals). Continue reading Nuance Wins UK National Innovation Award 2017 For Virtual Customer Assistant Technology
NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction
NICE announced that it has been recognized as a market leader in customer satisfaction for its robotic process automation and desktop analytics solutions, according to a new report by DMG Consulting LLC. Continue reading NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction
Customer Service within the Retail Sector AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to engage in conversation with AI-powered chat, whether that be in the form of chatbots or virtual assistants or messenger apps. Continue reading Customer Service within the Retail Sector AI-Powered Chat