Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its official Gold Partner status with long-time partner Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Gold partner status is the highest echelon within the Genesys Partner Network.
A Genesys partner since 2008, Quovim C3 licenses, implements and supports Genesys PureConnect™ and PureCloud™ solutions. In addition, Quovim C3 provides value-added Genesys PureConnect add-on solutions through its newly launched QC3 iNFiNiTi solutions suite. As one of Quovim C3’s most important partnerships, this recognition is capped by an exceptional 2018 calendar year marked with rapid expansion: 65% sales growth, 40% employee growth, and new client acquisitions across Canada and in United States, and Europe. The company’s remarkable performance was key to their selection as one of only three partners to achieve top standing in Canada.
“We are thrilled to be part of a privileged, select group of companies with the Genesys Gold Partner status,” said Pierre Lemoine, Co-Founder and President of Quovim C3. “When we look at the elite caliber of our peer group, we are impressed and grateful for the tremendous efforts made by our dedicated and skilled team in helping to surpass our goals and objectives. Their commitment in delivering a superior customer experience was key to obtaining this coveted status, serving to reinforce our drive to continuously improve customer relationships and deliver ongoing value. We thank our cherished clients for their trust and confidence in our people and in the solutions that they deliver. We take great pride in knowing that we are a small or large part of their success in managing their contact centre operations. We will use this momentum to drive all our efforts.”
Genesys partners are evaluated on a number of criteria including partner Key Performance Indicators (KPIs) to measure each partner’s effectiveness in four principal areas, quality assessment, closure assessment, training assessment, and closed case management.
“We are pleased to bestow Quovim C3 with our Gold Partner status. The company’s high service standards and valuable expertise results in successful deployments for our joint customers that make a positive impact on their business,” said Paul Rolfe, vice president of global partners and alliances for Genesys.
ABOUT QUOVIM C3
Quovim C3 provides complete contact centre solutions, support and personalized consulting services that enable organizations to optimize client communications. A Genesys Gold Partner, Quovim C3 delivers custom solutions and expert guidance throughout the business planning and implementation process. Organizations with service, distribution and retail centres benefit from greater clarity in their operations that generate cost-savings and strengthen customer relationships. Quovim C3 transforms customer interactions into long-term profitable relationships. For more information, visit www.QuovimC3.com and www.QC3iNFiNiTi.com.