For the second year in a row, Liberty Seguros has received, in collaboration with Atento, the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service centre. Continue reading Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row →

Talkdesk, the enterprise contact centre platform, announced Talkdesk Enterprise for ServiceNow. The deep integration between the Talkdesk Enterprise Contact Center Platform and ServiceNow improves agent efficiency and customer experience by enabling voice and ServiceNow interactions, simultaneously. Continue reading Talkdesk Announces Integration of Enterprise Contact Centre Platform with ServiceNow →

Orange Belgium and Orange Polska announced that they signed an agreement with Salesforce, the global leader in CRM, and Vlocity, a leading industry cloud company. Salesforce and Vlocity will help Orange achieve business agility faster and reduce time to market by leveraging cloud-based solutions across Orange`s digital and assisted channels. Continue reading Orange Belgium and Orange Polska partner with Salesforce and Vlocity to strengthen their Digital Transformation →

Aston Villa Football Club is proud to announce the launch of Billy Bot, an innovative new chatbot, which will be organically developed through user feedback. The face of football is changing. As the sport undergoes a digital revolution, fans expect constant interaction with their club. AVFC thrives on providing multiple touchpoints for its supporters, constantly innovating and creating inventive ways to open dialogue with them. Continue reading Aston Villa Football Club Announce Innovative New Billy Bot →

Katabat announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer is a key element of a personalized marketing approach. For many of today’s customers, SMS text messaging on mobile devices is their preference. Continue reading Katabat Teams With LivePerson to Deliver B2C Two-Way SMS Messaging →

CaféX Communications®, a leading supplier of SaaS solutions for digital engagement announced the latest release of CaféX Live Assist™ for Microsoft Dynamics 365 omnichannel solution at Enterprise Connect 2018. Continue reading CafeX Extends CRMs Power with New Release of Live Assist for Microsoft Dynamics 365 →