As part of its drive to continually improve its Partner Program, Unify, the Atos brand for communications software and services, today announced new enhancements to its partner marketing platform, Digital Channel, that are designed to help partners optimise their digital marketing efforts with Unify. Continue reading Unify Enhances Partner Program with Improved Digital Marketing Platform →

Findings from a survey conducted by Agilisys, digital transformation specialist for the public sector, have revealed that a desire to deliver better customer service and communication is a key enabler behind the unprecedented move to digital service delivery. Continue reading Citizen needs are driving the next phase of the digital revolution →

Moxie Software, a leading provider of digital commerce solutions, is announcing a new application as part of its Concierge© platform. Moxie’s Kbot™ application is a new digital engagement solution that enables companies to effectively guide their customers through the entire digital journey, without the need for human assistance. Continue reading Moxie Launches Kbot: a Knowledge Bot to Accelerate Ecommerce Without Human Assistance →

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing the integration of LiveChat with Altitude Xperience Proactive, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. Continue reading Altitude Integrates Chat with Xperience Proactive Contact Center Solution →