Aeriandi, a leading provider of secure voice services and NICE, a global leader in cloud and on-premises enterprise software solutions, including advanced customer analytics, have announced a strategic partnership. Under the terms of the partnership, Aeriandi’s customers will have access to an easy to implement speech analytics solution that can analyse both real-time and archived calls. Continue reading Aeriandi expands secure voice services to offer NICE Nexidia Analytics
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The Prince of Wales officially opens Moneypenny’s headquarters
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its award winning head office in Wrexham, North Wales. Continue reading The Prince of Wales officially opens Moneypenny’s headquarters
GreenKey Technologies and Red Box Recorders Partner to Launch Integrated Trading Voice Collaboration and Compliance Recording Solution
GreenKey Technologies, an AI-driven voice collaboration platform for the financial markets, announced a global partnership with Red Box Recorders, a market leading expert in voice recording technology and services, to create an integrated solution for embedded compliance recording within GreenKey’s software-based trader collaboration offering. Continue reading GreenKey Technologies and Red Box Recorders Partner to Launch Integrated Trading Voice Collaboration and Compliance Recording Solution
MARU Group further enhances its technology platform through the acquisition of SynGro
MARU Group (“MARU” or “the Group”), the technology-enabled market and customer insights group, has acquired leading Customer Experience technology company SynGro for an undisclosed sum. Following the acquisition, SynGro will be rebranded to Maru/SynGro and its management team will remain with the Company to oversee its development and integration into the Group’s technology platform. Continue reading MARU Group further enhances its technology platform through the acquisition of SynGro
Award demonstrates Flagship’s digital transformation
Flagship Group has demonstrated its commitment to digital transformation and drive towards a paperless environment by winning the ‘Best Customer Experience’ award at last night’s national Public Sector Paperless Awards 2017. Continue reading Award demonstrates Flagship’s digital transformation
DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge
DigitalGenius announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its technology using practical applications of machine learning and artificial intelligence to improve customer service. As a result, DigitalGenius will run a pilot program this year with Eurostar to implement its Human+AI™ Customer Service Platform for the high-speed rail service. Continue reading DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge