TTEC announced its public sector subsidiary, TTEC Government Solutions in conjunction with TTEC Digital, has been awarded a one-year, $21 million contract by the Internal Revenue Service (IRS) to provide contact centre enterprise infrastructure software and solutions. Continue reading TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure
Tag Archives: TTEC Digital
Westminster Council first local authority to introduce AI support in its contact centre
Westminster City Council has introduced new AI-powered software in its contact centre to make it easier than ever for residents, businesses, and visitors to get in touch. Continue reading Westminster Council first local authority to introduce AI support in its contact centre
TTEC Digital awarded patent for AI systems orchestration in customer experience
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded a patent for a solution that streamlines the inputs and integrations needed to power truly intelligent customer experiences. Continue reading TTEC Digital awarded patent for AI systems orchestration in customer experience
TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded a contract with PenFed Credit Union, the nation’s second-largest federal credit union, to modernize its member services contact centre platform to Genesys Cloud for voice communications. Continue reading TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration
TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities
TTEC announced that TTEC Digital has unveiled a new offering to help organizations more easily consume Amazon Web Services (AWS) AI and machine learning (ML) capabilities. Continue reading TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities
TTEC Digital opens flagship office in India
TTEC announced the opening of the TTEC Digital Innovation Studio – Hyderabad to strengthen the company’s capabilities integrating and orchestrating exceptional customer experiences around the world. Continue reading TTEC Digital opens flagship office in India