8×8, a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8×8 X Series to support their global growth and streamline the employee and customer experience. Continue reading Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere
Category Archives: Who’s Buying What?
AO partners with Peak, adopting its AI System to enhance customer experience
AO, the UK’s largest online electricals retailer, has announced a new partnership with Peak, a fast-growing artificial intelligence (AI) company. AO will initially be utilising Peak’s pioneering AI System to generate insight-led data for its mobile business, AO Mobile, to help with segmenting customer data and improving the experience of customers. Continue reading AO partners with Peak, adopting its AI System to enhance customer experience
The Kansas City Royals Gear Up for Baseball with 8×8
8×8 announced the Kansas City Royals Major League Baseball (MLB) team deployed the 8×8 Open Communications Platform™ to allow employees and contact centre agents to operate from anywhere and continue working productively even as the start of the season was delayed almost four months. Continue reading The Kansas City Royals Gear Up for Baseball with 8×8
Fever Expands Relationship With SugarCRM
SugarCRM Inc.®, the innovator of time-aware CX, announced that Fever, a leading entertainment platform with headquarters in Madrid and New York, has selected Sugar’s CX-driven solutions to better serve local event and music organizers around the globe. Continue reading Fever Expands Relationship With SugarCRM
Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience
Nuance® announced Cabify, one of the fastest growing ride-hailing companies, has deployed its Intelligent Engagement Platform to open up new digital customer service channels and enhance engagements with customers. Nuance’s advanced Conversational AI combines seamlessly automated and human-assisted engagements, providing personalised service to customers across digital channels. Continue reading Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience
Infosys Selected by Consolidated Edison to Digitally Transform Customer Service
Infosys, a global leader in next-generation digital services and consulting, has been selected by Consolidated Edison Company (Con Edison), one of the oldest Fortune 500 utility companies serving New York City and surroundings, to digitally transform Con Edison’s customer service capabilities over the next four years. Continue reading Infosys Selected by Consolidated Edison to Digitally Transform Customer Service