Nuance® announced Cabify, one of the fastest growing ride-hailing companies, has deployed its Intelligent Engagement Platform to open up new digital customer service channels and enhance engagements with customers. Nuance’s advanced Conversational AI combines seamlessly automated and human-assisted engagements, providing personalised service to customers across digital channels. Continue reading Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience
Tag Archives: Nuance
Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice
15th July 2020: Nuance® announced enhancements to its AI-enabled intelligent detection capabilities in Nuance Gatekeeper, the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection. Continue reading Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice
Nuance Unveils Prediction Service, Revolutionizing Hyper-Personalized Customer Experience
Nuance launched Nuance Prediction Service, enabling brands to predict inbound customers’ intents or next requests and proactively offer personalized, automated responses to quickly resolve any inquiry or concern without needing additional clarifying questions. Nuance Prediction Service lives within the Nuance Customer Engagement Platform, which allows organizations to have human-like interactions with customers across channels – including the IVR, web, SMS, outbound, third-party messaging applications and IoT devices. Continue reading Nuance Unveils Prediction Service, Revolutionizing Hyper-Personalized Customer Experience
Nuance Joins Google’s Early Access Program to Bring RCS Business Messaging to Enterprises Worldwide
Nuance announced it has expanded the capabilities of the Nuance Omnichannel Customer Engagement Platform by joining Google’s Early Access Program to help enterprises take advantage of Rich Communication Services (RCS) business messaging. RCS is the next generation of SMS messaging and allows for group messaging, rich media (maps, high-res photos, etc.) and read receipts. Continue reading Nuance Joins Google’s Early Access Program to Bring RCS Business Messaging to Enterprises Worldwide
Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud
Nuance announced that Deutsche Telekom has deployed Nuance’s voice biometrics solution to offer subscribers easy and secure authentication when calling the customer service hotline. Deutsche Telekom is the first company in Germany to leverage voice biometrics for a more seamless and secure path to customer service and support. Continue reading Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud
Nuance Expands Vision and Leadership of Cognitive Innovation Group (CIG), Making AI Real for the Enterprise
Nuance announced the expansion of its Cognitive Innovation Group (CIG) which is focused on applying the latest advancements in machine learning and AI to augment, automate and improve customer service across channels. First launched in 2012, CIG’s AI Lab incubated and unveiled Nina, the first conversational AI solution for mobile customer service, and spearheaded research, and roll out, of Nuance’s Human Assisted Virtual Assistant (HAVA) solution, which is now branded as Nina Coach. Continue reading Nuance Expands Vision and Leadership of Cognitive Innovation Group (CIG), Making AI Real for the Enterprise