Talkdesk® announced a global, Fortune 100 media conglomerate selected Talkdesk to power its customer service operations. The company will move more than 10,000 customer service agents in 18 European countries, including several Business Process Outsourcers (BPO), onto Talkdesk in the largest, single-instance cloud contact centre deployment. Continue reading Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Centre Solutions
Category Archives: Who’s Buying What?
Emerson Group Selects Astute Customer Experience Software
Astute announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to support its internal customer services group. Continue reading Emerson Group Selects Astute Customer Experience Software
Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience
Vonage announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic. Continue reading Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience
Funlab Selects Natterbox to Enhance Its Customer Service Offering
FunLab, a leader in the hospitality-driven entertainment space has partnered with Natterbox to streamline its customer sales and service capability. FunLab has rolled out Natterbox’s cloud-based telephony system for its national contact centre and concierge service, enabling its workforce to be more efficient and improve the service it offers to both existing customers and prospects. Continue reading Funlab Selects Natterbox to Enhance Its Customer Service Offering
Five9 Assists International Medical Device Enterprise to Move to the Cloud within 48 Hours
Five9 announced that the company enabled a major international medical device manufacturer to move their insurance verification operations to the cloud in under 48 hours. Continue reading Five9 Assists International Medical Device Enterprise to Move to the Cloud within 48 Hours
CitNOW Drives Business Transformation with Vonage
Vonage announced that CitNOW has implemented Vonage’s fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion. Continue reading CitNOW Drives Business Transformation with Vonage