Vonage announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic. Continue reading Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience →

FunLab, a leader in the hospitality-driven entertainment space has partnered with Natterbox to streamline its customer sales and service capability. FunLab has rolled out Natterbox’s cloud-based telephony system for its national contact centre and concierge service, enabling its workforce to be more efficient and improve the service it offers to both existing customers and prospects. Continue reading Funlab Selects Natterbox to Enhance Its Customer Service Offering →

Five9 announced that the company enabled a major international medical device manufacturer to move their insurance verification operations to the cloud in under 48 hours. Continue reading Five9 Assists International Medical Device Enterprise to Move to the Cloud within 48 Hours →

Vonage announced that CitNOW has implemented Vonage’s fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion. Continue reading CitNOW Drives Business Transformation with Vonage →

Medallia, the global leader in experience management announced Pandora, the world’s leading jewelry brand known for its customizable charm bracelets, rings, and necklaces, has selected Medallia Experience Cloud to provide a unified view of the customer experience across critical digital touchpoints. Continue reading Pandora Chooses Medallia to Understand and Optimize Digital Experience →

Talkdesk® announced Advisors Excel® selected Talkdesk to power its customer service operations. Frustrated by the inability of their legacy, on-premises system to scale with the company’s significant growth, Advisors Excel chose Talkdesk Enterprise Cloud Contact Center™ to set themselves apart through superior customer experience. Advisors Excel will immediately move 700 agents onto Talkdesk with plans to grow by nearly 4x in 2020. Continue reading Advisors Excel chooses Talkdesk cloud to support 700 agents →