Five9, the leading provider of the intelligent cloud contact centre announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. Continue reading KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow →

Mapp Digital, the cloud-based digital marketing provider, has been appointed by The Entertainer to help it to enhance its online engagement strategy following its acquisition of Early Learning Centre. Continue reading The Entertainer selects Mapp to drive insight-led customer engagement →

Global cloud communications software and solutions provider IMImobile announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Continue reading IMImobile enables Hyundai to use Whatsapp Business for customer service →

DD, formerly known as Dental Directory has embarked on a digital transformation journey to modernise its workplace with Britannic Technologies, specialists in voice communications, systems integration and managed services. Continue reading DD get their Teeth into Workplace Modernisation with Britannic Technologies →

Talkdesk®, the cloud contact centre for innovative enterprises announced HomeToGo selected Talkdesk to power its customer service operations. As the world’s largest vacation rental search engine in a highly competitive and fast-moving marketplace, HomeToGo needed a contact centre solution that would enable it to rise above the competition through superior customer service. Continue reading HomeToGo concludes contact centre solution search with move to Talkdesk →

Medallia, the global leader in experience management announced Hyland, a leader in content services, has selected Medallia as the underpinning for its strategic employee and customer experience programs. Continue reading Hyland Taps Medallia for Strategic Employee and Customer Experience Initiatives →